Privacy Policy

Privacy Policy

Last Updated: 13 May 2026

At Jalwa Game, protecting your privacy is very important to us, so we have this Privacy Policy to notify you of the types of information we collect, the purposes for which we collect them, and the measures we take to secure them when you access jalwa.game or the Jalwa Game mobile application. In using our platforms, you have consented to the following:

  1. What Information Do We Use

To provide you with a safe means to access your account and collect your winnings, we collect the following information:

  • Your name, your mobile number, your email address, your date of birth, and other personal information.
  • The KYC documents you provide for the purpose of a bank account or UPI withdrawal, which include your Aadhaar and PAN.
  • The logs of your account, including the history of your logins and interactions, the games you have played, and the deposits and withdrawals you have made, as well as the bonuses you have claimed.
  • Your device information along with the technical information such as your IP address, the type of device you are using, the browser, and the version of the application.
  • Cookies.

2. How We Use Your Data:

    We shall use your information to:

    • Safeguard your account with us.
    • Carry out your transaction and process KYC verifications.
    • Send you your bonuses, commissions for referrals and prizes for tournaments.
    • Notify you on important account matters or breaches.
    • Ascertain that fraud, money laundering, or other illicit activities do not happen.
    • Enhance the games, the application and our customer support.

    We are not in the business of selling your information.

    1. Data Safeguarding

    To ensure a safe transaction and to safeguard your information, Jalwa Game employs the same security standards that are used by banks:

    • SSL encryption with 256-bit security covering each page and transaction.
    • A dual authentication for access to your account and withdrawal of funds.
    • Payment gateways that are PCI-DSS compliant.
    • Continuous anti-fraud AI monitoring.
    • Encrypted servers and limited employee access.

    4. Sharing your Information

    Your information is shared only when needed:

    • Licensed payment providers for transactions.
    • KYC partners for identity verification.
    • As required by law.
    • Technology partners under confidentiality.

    For marketing purposes, we will never share, sell or rent your information.

    Cookies

    5. Jalwa Game has cookies that:

    • Keep you logged in.
    • Save the language and game settings.
    • Help us improve the site by noting errors and other performance bugs.

    You have the right to restrict how cookies are used but some features on the site may break.

    6. Your Rights

    You have the right to:

    • See what personal data we have about you.
    • Make corrections to personal data.
    • Delete your account and personal data upon completing KYC and ensuring all assets have been withdrawn.
    • Unsubscribe from any marketing communications.
    • Revoke your consent for any form of data collection.

    To revoke any of those rights, you can reach us at [email protected].

    7. Data Retention

    Your personal data will be retained as long as:

    • Your account is active, or
    • As required by Indian law and anti money laundering policies, which is between 5 to 7 years after you have closed your account.

    Your data will be permanently deleted after the time period.

    1. Children’s Privacy

    Jalwa Game only accepts customers of 18 years of age. We do not collect data for customers below 18 years of age. We close all accounts of underage players and return any funds that have been deposited to the account.

    1. Third-Party Links

    We have links to third-party websites, for example, our payment partners, game providers, or social media. We cannot control how these third-party websites will protect your privacy, so you should read and understand their privacy policies.

    1. Changes to This Policy

    We will occasionally amend this Privacy Policy. We will update the Last Updated date. For major changes, we will inform you via email and/or in-app notice.

    1. Contact Us

    If you have any questions regarding this privacy policy or our data handling procedures, please use the contact options listed below:

    Jalwa Game – Predict. Play. Withdraw. Repeat.

    Your privacy is safe with us.